Frequently Asked Questions

Everything you need to know about shopping with SIERRA.

What is SIERRA's return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Simply visit our returns portal to start your request.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

How do I find my correct size?

Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I modify or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You have a 60-minute window after placement to cancel or modify your order by contacting our support team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

At SIERRA, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.